Privacy notice

Ignis AI is a registered business name of Thaveesh Palapathwala, ABN 13 131 623 927, based in Victoria, Australia. In this notice, “Ignis”, “we” and “us” mean Ignis AI.

You can contact us about privacy at hello@ignisai.au.

This notice explains how we handle personal information sent to us through ignisai.au, mainly when you request a call. Information we handle while delivering work for a client is covered by that client’s written agreement.

When you send a call request, we collect your name, business name, email address and what you would like to improve. You can also choose to give us your phone number, industry and team size.

We also receive anything you write in your message. Please do not include confidential client information.

If you email us directly, we receive your email address and the contents of your email.

This website does not use analytics, advertising trackers or cookies that identify you. Our fonts are served from our own site, so loading a page does not send your details to a font provider.

Like most websites, our hosting provider records basic technical information such as IP addresses in short-lived server logs, to keep the site running and secure.

We use your details to reply to your request, arrange a call, discuss the work you want to improve, and keep a record of our conversation.

We do not sell your information, and we do not add you to a marketing list because you sent a call request.

We use a small number of service providers to run the website and receive enquiries:

Vercel hosts this website and processes the form when you submit it.

Resend delivers your request to our inbox as an email.

Google Workspace provides our email, where your request is stored.

These providers may store or process information outside Australia, including in the United States. We use them only to run the website and handle enquiries.

We may also disclose information where the law requires it.

If no work goes ahead, we keep enquiry emails for up to 24 months after our last contact, then delete them. If you become a client, your agreement sets out how records are kept.

Only the people at Ignis who respond to enquiries can read them. Our service providers protect the information they hold with their own security measures.

You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing hello@ignisai.au. We will respond within 30 days.

If you have a concern about how we have handled your information, please contact us first at hello@ignisai.au so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

If we change how we handle personal information, we will update this page and the date at the top.